Shipping policy
Shipping Policy
Where we ship
We currently ship to Australia and New Zealand.
Processing times
All Nuzzly orders are processed and dispatched within 1–2 business days of payment being received. You'll receive a confirmation email when your order is placed, and a second email with tracking information once it's been dispatched.
Orders are not dispatched on weekends or Australian public holidays.
Delivery times
Australia Once dispatched, most Australian orders arrive within 2–7 business days depending on your location. Metro areas are typically at the faster end of this range. Regional and remote areas may take a little longer.
New Zealand Once dispatched, New Zealand orders typically arrive within 5–10 business days.
Delivery times are estimates and can vary based on carrier availability, your location, and circumstances outside our control (such as peak periods or weather delays).
Shipping rates
We offer a flat rate shipping fee across all orders to keep things simple.
| Destination | Rate |
|---|---|
| Australia | $9.95 AUD |
| New Zealand | $14.95 AUD |
Tracking your order
Once your order has been dispatched you'll receive an email with your tracking number. You can use this to follow your order through to delivery.
If you haven't received a tracking email within 3 business days of placing your order, please contact us at hello@nuzzly.com.au and we'll look into it for you.
Something went wrong?
If your order arrives damaged, is missing items, or hasn't shown up within the estimated delivery window — please reach out to us at hello@nuzzly.com.au with your order number and we'll make it right.
We're a small Australian brand and we stand behind every order we send out.
A note on our suppliers
Nuzzly works with trusted Australian suppliers to fulfil your orders. All products are dispatched from within Australia unless otherwise stated on the product page.
Last updated: April 2026